Refund policy
Returns Policy
Damaged or Defective Goods
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and resolve it.
- Notify us in writing within 7 days of receiving your goods if they are damaged, defective, or do not match the description.
- If defects arise after 7 days, please notify us as soon as possible. We reserve the right to inspect the goods before taking action.
- Refunds will only be issued if we breach our terms, conditions, or warranties.
- Customers are responsible for any damage caused to goods after ownership has been transferred to them.
Non-Defective Goods
We may accept returns of non-defective goods at our discretion under the following conditions:
- Customers must cover return shipping costs.
- A handling fee of up to 15% of the purchase price of the goods will apply.
Conditions for Returns
Returns will only be accepted if:
- The customer complies with the returns policy.
- We have agreed that the goods are defective and/or eligible for return.
- The goods are returned in their original condition or as close as possible to their delivery state.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method. Please note that your bank or credit card company may take some time to process the refund.
How to Request a Return
We have a 7-day return policy, meaning you must request a return within 7 days of receiving your goods.
To start a return, contact us at contact@wideformatmedia.com.au If your return is accepted, we will provide instructions on how and where to send your package. Please note that customers are responsible for covering the return shipping costs. Items sent back to us without prior approval will not be accepted.
For any questions or concerns regarding returns, contact us at contact@wideformatmedia.com.au